Shipping policy

Shipping Policy

Free shipping on every order. No minimums, no codes, no surprises at checkout.

Processing time. Orders are processed and handed to our shipping partner within 1–3 business days of purchase. You'll receive a confirmation email as soon as your order is placed, and a second email with your tracking number the moment your pair ships. Orders placed on weekends or holidays begin processing the next business day.

Delivery time. Once shipped, orders typically arrive within 10–15 business days for U.S. addresses. Some orders arrive sooner; during peak periods (holidays, major sales) or carrier delays, delivery can occasionally take up to 20 business days. We ship from our international fulfillment centers, which is part of how we keep the Roam 2.0 at its price — we'd rather be upfront about the wait than surprise you with it.

Tracking your order. Every order includes tracking. Use the link in your shipping confirmation email, or visit our Track Your Order page anytime for the latest status. Tracking may take 2–5 business days to show its first update after you receive your shipping confirmation — that's normal while your package moves through the first leg of its journey.

If your order hasn't arrived. If 20 business days have passed since your shipping confirmation and your tracking hasn't shown delivery, email us at support@groundtheoryshoes.com with your order number. We'll investigate with the carrier and, if your package is lost, send a replacement or issue a full refund — your choice.

Address changes. Need to correct a shipping address? Email us within 12 hours of placing your order and we'll do our best to catch it before it ships. Once an order has shipped, we're unable to redirect it, and orders returned to us due to an incorrect address provided at checkout may require a reshipment fee.

Wrong, damaged, or missing items. If your order arrives damaged or isn't what you ordered, email us a photo within 7 days of delivery and we'll make it right with a replacement or refund — no need to ship anything back.

Shipping locations. We currently ship worldwide.

Questions? support@groundtheoryshoes.com — we answer every message, usually within one business day.